Shipping Policy and Returns

Shipping policy

IN STOCK ITEMS:
Items that are noted with “In Stock” on Orders received by 1:00 pm Eastern Time (Mon.- Fri.), will normally ship that day (unless it is a USA holiday).

TURNAROUND TIME TEMS:
Items that are labeled with a Turnaround Time would be the average number of business days to ship your order from our facility due to days required to rebuild an item that you order. Normally Items will ship sooner than the average 5 to 10 days. If you need to check the status of a rebuild contact us thru the marketplace you ordered from.(ex. Ebay, Bonanza, Amazon ect.and we will message back or call you if preferred.

FREIGHT OPTIONS:
USPS and FedEx are available and are billed at the calculated rate, by the weight of the product (USPS or FedEx rate calculations). This will be calculated and displayed in the cart, after entering your state and zip code. Outside the lower 48, Alaska and Hawaii: We will ship by U.S. Postal Service, Priority Mail or Priority Mail Express at the calculated rate. Maximum weight per package is 70 LBS for USPS if the combined weight of multiple parts is over 70 LBS we can calculate the rate for shipping separate boxes.

NOTE: Liquids cannot be shipped USPS or Air Freight.

OUT OF COUNTRY/INTERNATIONAL SHIPMENTS; we will ship by USPS or UPS. You will be billed at the published rates, any customs or VAT charges from your country are your responsibility.

If you receive a package that is damaged externally in shipping, you must notify the carrier that the product is possibly damaged. Open the box and inspect the product for damage and start a claim with the carrier if the product is damaged. Let us know what damage has occurred and we will start the process for a replacement or repair the damaged product. Do not let the carrier take the product with them.

 

Return policy.

 Full refund available within 30 days

In the event that you need to return or exchange a product you purchased from us, please login into our Shopify store and start the return process.

All returns should be shipped to:

ALTAMONTE DIESEL
5222 SAILWIND CIRCLE
ORLANDO, FL 32810
321-439-6144

All returns or exchanges must be inspected by us before an exchange item or credit can be issued.
We will not accept returns or exchanges after 30 days from the date on the invoice.
We cannot accept returns or exchanges on any parts that have been installed or electrical items.
A copy of the original invoice and reason for return must accompany all returns or exchanges.
If you receive an order from us that has been damaged during the shipping process, you must file a claim with the freight carrier as soon as possible. Always save the original packing materials for inspection.
We are very careful when we ship products to you and do our best to always ship the correct quantity. But in the event that there is a discrepancy, please notify us within 5 business days.
If we made a mistake on your order, return surface shipping will be reimbursed.


CORE RETURNS:

In order to receive core credit in a timely manner, please follow the steps listed below.

1. Drain the unit of fuel and oil and place in a plastic bag to prevent leaks.
2. Package unit carefully. Any damage to the unit from shipping may affect you core credit.
3. Enclose a copy of your invoice.
4. Ship prepaid to:

ALTAMONTE DIESEL
5222 SAILWIND CIRCLE
ORLANDO, FL 32810
321-439-6144

We will examine the core upon receipt and promptly issue a credit to the credit card that the original order was paid with. Cores must be as removed from engine. Disassembled, seized, fry grease, excessive water contamination, or “junkyard” cores may not be good for a full core credit.

All CORE returns should be shipped to:

ALTAMONTE DIESEL
5222 SAILWIND CIRCLE
ORLANDO, FL 32810
321-439-6144

All CORE returns must be inspected by us before an exchange item or credit can be issued.
A copy of the original invoice and reason for return must accompany all CORE returns or exchanges.