Summary of Returns and Core Returns Policies with Additional Details

Returns:

• A full refund is available within 30 days of the invoice date. To be eligible for a refund, the item must be returned in its original packaging and in the same condition as when it was purchased.
• Returns must be inspected by the store before a refund can be issued. This is to ensure that the item is in the same condition as when it was purchased.
• Returns are not accepted for installed parts or electrical items. These items are not returnable due to their specialized nature and potential safety hazards.
• A copy of the original invoice and reason for return must accompany all returns. This is necessary for tracking purposes and to ensure that the return is legitimate.
• Shipping costs are not refunded unless there is an error on the order. If there is an error on the order, the store will provide a prepaid shipping label to facilitate the return process.
• . Please allow 7 to 10 business days for the refund process to be completed.

Core Returns:

• Core must be removed from the engine and not disassembled, seized, contaminated, or considered "junkyard" cores. This is to ensure that the core is in a reusable condition.
• To receive core credit in a timely manner, follow the listed steps: drain the unit of fuel and oil, package the unit carefully, enclose a copy of your invoice, and ship the core to the specified address.
• ALTAMONTE DIESEL
  5222 SAILWIND CIRCLE
  ORLANDO, FL 32810
• Allow 7 to 10 business days for the refund process to be completed. Once the core has been inspected and processed, a credit will be issued to your account.

Additional Notes:

• All returns and exchanges must be shipped to the specified address. Please include your name, address, and order number with all returns and exchanges.
• The store is not responsible for any damage caused by improper packaging or shipping. If your item is damaged during shipping, you should file a claim with the freight carrier.
• If there is a discrepancy with your order, please notify the store within 5 business days. This will allow the store to investigate the issue and provide a resolution.
• All returns or exchanges must be inspected by us before an exchange item or credit can be issued. We will not accept returns or exchanges after 30 days from the invoice date. Returns or exchanges are not accepted for installed parts or electrical items.

In the event that you need to return or exchange a product you purchased from us, please login into our Shopify store and start the return process or call or email.

Phone: 321-439-6144 or 

Email: davidlincoln@altamontediesel.com

All returns or exchanges must be inspected by us before an exchange item or credit can be issued.We will not accept returns or exchanges after 30 days from the invoice date.Returns or exchanges are not accepted for installed parts or electrical items.

All returns should be shipped to:

ALTAMONTE DIESEL
5222 SAILWIND CIRCLE
ORLANDO, FL 32810
321-439-6144